Sometimes it just doesn't work out. We get that. If you've changed your mind and want to cancel your order, we ask that you contact our sales team and return the item in its original packaging with the security seal unbroken within 100 days. Please contact our team at support@sleepnitez.com for instructions.
Unfortunately, we are unable to cover the cost of returning unwanted items, so the postage cost of returning these items is the responsibility of the customer. Please ensure that you obtain proof of posting as items being returned are the responsibility of the customer until the items reach our offices.
Once the item has been received and inspected by our customer care team, you will be notified that your refund has been issued. Please note the item must be returned with the original packaging, as new, unused, and free of defects.
If you cancel your order before the items are shipped out a refund will be issued right away.
Additional Return Policy Note:
Color Variations: We do not provide return labels for items returned due to color differences. Device settings and lighting can affect how colors appear, though we make every effort to display them accurately. Returns for this reason fall under our change-of-mind policy, with postage at the customer’s expense.
